FAQ
How can an AI agent follow up WhatsApp leads with phone calls?
The AI agent reads new WhatsApp leads from your CRM or inbox, then automatically places a follow-up call. It can greet the lead, confirm interest, ask key questions, and update the record.
Can the AI agent call UAE numbers and speak in Arabic and English?
Yes, it can be set to call UAE mobile and landline numbers, subject to your provider. It can speak in Arabic, English, or both, using a script you approve.
How does it know when to call a WhatsApp lead?
You define rules. For example: call as soon as a WhatsApp form is submitted, or call only if the lead has not replied in a set time. The system then triggers calls based on these rules.
What can the AI agent do during the follow-up call?
It can introduce your company, confirm details, qualify the lead with questions, answer common questions, and book a meeting or demo. It then logs the outcome in your CRM.
How does it connect with our CRM and WhatsApp tools?
It uses integrations or APIs. New WhatsApp leads flow into the system, and call results flow back to your CRM. Your tech team or vendor sets this up once, then it runs in the background.
Can we control the script and tone for UAE customers?
Yes. You define the script, tone, and languages. For example, you can use a formal Arabic greeting, then switch to English if the lead prefers. You can also set different scripts by campaign.
What happens if the lead does not answer the call?
You can set rules. For example: try again a few times at different hours, leave a short voicemail, or send a WhatsApp follow-up message through your existing tools.
How do we start testing this for our UAE sales team?
You usually start with a small pilot. Pick one WhatsApp lead source, define a simple script, connect it to your CRM, and run calls for a limited time. Then you review results and adjust.