Meet the people behind Brightcall
Brightcall is built by a small team that cares about making every business conversation feel simple, fast and human. Get to know the people shaping the product you use every day.
A team focused on smoother conversations
We started Brightcall with a simple idea: talking to a business should feel as natural as talking to a friend. No long waits, no confusing tools, no missed chances to connect. Our team brings together experience in sales, customer support, software development and telephony to create AI tools that feel helpful instead of overwhelming.
The people behind Brightcall
Samer Saffarini
Samer Saffarini co‑founded Brightcall with Johan Nilsson in 2018. He helped build the AI‑powered communication platform from the ground up, focusing on removing friction from business–to–client communications. As a strategic partner and investor, he continues to guide Brightcall’s mission to rethink how companies connect with buyers.
“Business communication tools often create unnecessary friction; we founded Brightcall to rethink the way companies connect with customers and eliminate those obstacles.”
Maxim Saffarini
Head of Sales & Partnerships EMEA. Maxim Saffarini leads Brightcall’s sales and partnerships across Europe, the Middle East and Africa. He joined Convolo AI in 2020, progressing from an Account Executive to Head of Customer Success before taking on his current role. Earlier in his career he held roles in accounting, customer support and web development and earned a BSc in Enterprise Systems and Service Design from Stockholm University.
“Respond to new leads in under a minute and connect them with the right sales rep in real time – that’s how Brightcall unlocks higher conversions.”
Ruslan Yusupov
Ruslan Yusupov oversees Brightcall’s technology and product development. His career spans roles as a web developer and software engineer before joining SIPUNI.com in 2011, where he built high‑traffic telephony systems and managed a 24/7 international voice service. In 2018 he became CTO of Convolo Communications AB, designing Brightcall’s cloud infrastructure integrated with PBX and CRM systems. He holds degrees in economics and information technology and is based in Dubai, UAE.
“Our job is to eliminate unnecessary friction in business communications by focusing on processes and workflows rather than just features.”
What guides our work
Real people, practical tools
Everyone on the team has spent time close to real customers and sales reps. That’s why Brightcall is built to solve everyday problems like slow follow‑ups, missed calls and clunky systems, not to chase buzzwords.
AI that feels human
We design our AI agents and calling tools to sound natural, respect your time and fit into the way you already work. The goal is to support your conversations, not replace the human touch that makes them meaningful.
Here when you need to talk
Whether you reach out over WhatsApp or through our website, you are talking to a team that listens. We use your feedback to shape what we build next, so Brightcall keeps getting easier and more pleasant to use.
Questions about the team
What is Brightcall?
Brightcall is communication software that uses AI and smart calling tools to help you talk to new and existing customers more quickly and naturally. It can respond to new leads, place and receive calls, and help you stay in touch without constant manual work.
Who is Brightcall for?
Brightcall is designed for people who speak with leads and customers by phone every day, especially in sales and customer‑facing roles. If you often worry about slow follow‑ups, missed calls or too many manual tasks, Brightcall can help simplify your work.
How does the team support me as a user?
Our team helps you get started, listens to your questions and adjusts the setup so it fits your way of working. You can reach us through the contact options on our website, including WhatsApp, and we will guide you step by step.
How can I contact Brightcall?
You can contact us through the form on our website or start a conversation on WhatsApp at the number linked on brightcall.ai. We will reply as soon as we can and help you with your questions.
Get in touch
Curious how Brightcall could fit into your daily work? Send us a message and speak directly with the people who build and support the product.
Brightcall
Number one AI and call automation platform
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