FAQ
Can the AI agent handle callers who mix English and Arabic?
Yes. The AI agent can understand and reply when callers switch between English and Arabic in the same call. You can define example phrases and flows in both languages.
Will the AI agent understand Gulf accents, like UAE or Saudi?
The AI agent is trained to handle many accents. You can test with sample calls from your team and adjust phrases and vocabulary to better match UAE and Gulf callers.
How does the AI agent work with my Odoo CRM?
The AI agent can connect through APIs or integrations. It can create leads, update records, add call notes, and set next actions in Odoo after each call.
Can the AI agent book meetings for my sales team?
Yes. You can connect your calendar tool. The AI agent can offer time slots, confirm a time with the caller, and create the event with contact details and notes.
Can I control what the AI agent says to leads in the UAE?
Yes. You define scripts, questions, and rules. For example, you can set different flows for Dubai, Abu Dhabi, or other emirates, and choose when to transfer to a human.
Does the AI agent work for both inbound and outbound calls?
Yes. For inbound, it answers and qualifies callers. For outbound, it can call new leads from your CRM, ask key questions, and update the lead status after the call.
How fast can the AI agent respond to new online leads?
Typically, the system can call new leads within a short time after they submit a form. The exact time depends on your setup, lead source, and routing rules.
Can I monitor and improve the AI agent over time?
Yes. You can review call logs and example recordings, see common questions, and adjust scripts, languages, and routing rules to improve results over time.